Customer Communication – How should we be doing it?

The year is 2022 and you’re still asking your customers and clients to raise questions and issues through email or by calling a contact centre?

The problem with WhatsApp for businesses

WhatsApp is a brilliant tool, isn’t it? With more than 2 billion active users, it is the go-to communication tool for people in most countries in the world. They use it to stay in touch with family, share content, make plans and much more.